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Whole Foods Co-op
OPEN DAILY 9am -7pm    |   218.728.0884

CO-OP UPDATES:  COVID-19 

Latest Update

Updated: Wednesday, April 29

OPEN DAILY 9am-7pm

New one way shopping aisles are another safety measure we’re taking during COVID-19. Thanks for watching your step and practicing social distancing while shopping at the Co-op!

 

Updated: Friday, April 24

OPEN DAILY 9am-7pm

 

Protect our staff, protect each other.

Please—join our team in wearing a cloth face covering while shopping at the Co-op.
More details at cdc.gov/…/prevent-getting-sick/diy-cloth-face-coverings.html

Updates for Monday, April 13

OPEN DAILY 9am-7pm

Important Shopper Safety Reminders

Reduce trips to the Co-op
If you typically shop the Co-op multiple times per week please reduce to just once. Use of our Home delivery and curbside pick-up is also encouraged. More at wholefoods.coop/delivery.

Shop alone 
Use to shopping with your family or the kids? During the pandemic we ask for solo shopping trips only to allow for more space in the store.

Limit time in store and socializing 
We know the Co-op is typically a place to run into friends, but please limit contact with others and shop as quickly as possible.

Social distancing 
Whether you’re standing in line or asking a worker for assistance, keep 6ft between yourself and others.

Face mask use 
The CDC now recommends you wear a mask (whether homemade or store-bought) when you shop that covers your nose and mouth.

Card over cash payment
Pay with a credit card or debit card if you have the option

No outside bags or containers
This includes reusable shopping bags and containers for bulk.

Updates for Monday, March 23

OPEN DAILY 9am-7pm

Checkout Changes

  • Please stand outside the tapped, red box at check-out. This offers more space between shoppers & staff at the registers.
  • Use of electronic payments instead of cash also helps.

Suspending Product Returns
Until further notice, product returns are no longer accepted.

When do you recommend I shop?

  • Shoppers who are at-risk,  including elders and immuno-compromised shoppers are encouraged to shop between 9-10am. If you’re not at-risk, we invite you to shop with us from 10am-7pm, daily.
  • Shop online, 24/7 and get fresh, local, groceries delivered to your doorstep. More at wholefoods.coop/delivery

Practicing Social Distancing 

  • Limit your shopping trips and the number of people you shop with.
  • If you are sick or have been exposed to Coronavirus, stay home.
  • Please give staff space and don’t congregate unnecessarily.

Updates for Saturday, March 21

Dear Whole Foods Co-op Shoppers,

As our teams work tirelessly to meet your grocery needs, please consider how you can help support our staff during these unprecedented times. We’re serious about safety and we encourage you to join us. Please read below how you can help including understanding why we’re practicing social distancing.

Thanks for your critical help keeping our staff and community safe.

Store Hours 

  • New Store Hours are 9am-7pm, daily.
  • Suggested shopping hours from 9-10am for high-risk community members, including elderly and immuno-compromised shoppers.
  • These changes allow extra time to clean, stock shelves and best serve our community.

Keep Staff Safe  

Grocery staff have been designated as Emergency Personnel by Governor Walz and our teams are on the front lines, providing essential services for our community.

  • Remember to thank staff for the vital service they are providing during this difficult time.
  • Support staff safety by taking social distancing measures in our stores very seriously.

Practicing Social Distancing for Staff & Shopper Safety   

  • If you are sick, stay home.
  • Use our home delivery service at wholefoods.coop/delivery.
  • Limit your shopping trips and the number of people you shop with.
  • Please give staff space and don’t congregate unnecessarily.
  • Prepared foods like hot bar are packaged for Grab-n-Go.
  • Use of electronic payments instead of cash.

Suspending All Reusable Bags & Containers 

  • Includes containers for bulk, water, produce and shopping bags.
  • We will suspend the 5-cent bag fee on paper bags.
  • We do not want outside containers or bags to come in contact with staff or in store surfaces to reduce possible exposure opportunities.

Suspending Hot Bar, Salad Bar, Pizza, Made-to-Order Sandwiches and in-store dining 

  • All self-serve foods have been eliminated including hot bar, salad bar, pizza, and hot soups.
  • Wide offering of made-in-house, Grab-n-Go food available.

Suspending Special Orders & Rainchecks

  • Our distribution channels are taxed and some of our suppliers have instituted limits on what we can purchase.
  • To maximize access for all and to prioritize the availability of essential items, we have discontinued special orders and rain checks.

All measures we’re taking in response to COVID-19 are to support the safety of our community and have been carefully considered by our teams. You can find updates on our website here wholefoods.coop/covid-19.

These are hard and confusing times for all of us. Thank you for understanding that we’re doing our best to respond to this ever-changing environment in a manner that upholds respect for our staff, community and co-op.

Thank you for your cooperation,

Sarah Hannigan
General Manager
Whole Foods Co-op
Duluth, Minnesota

 

 

Updates for Friday, March 20

Open Daily 9am to 7pm

Special Shopping Hour 

Updates for Tuesday, March 17 

New Store Hours 

  • Public Store Hours are changing to 9am-7pm daily, effective March 18.
  • This allows us extra time to clean and stock shelves. 

No Special Orders, Rain Checks & Pre-Pays

We’re experiencing consistent out-of-stocks from our suppliers. To help ensure that we’re able to provide the best access to available items for our shoppers we are taking the following temporary measures effective immediately: 

  • Suspending special orders. All special orders that have arrived need to be picked up by Sunday, March 22 at 7pm. Items not picked up will be stocked on the shelves. 
  • Suspending Rain Checks & Pre-Pays 
  • Suspending Weekly Fresh Deals promotions. 

Deli Updates 

  • Suspending customer reusable cup use for all beverages 
  • New, wrapped, silverware in our Deli Grab-n-Go
  • Suspending draft Kombucha  
  • Self-service coffee remains with air pots being cleaned more frequently  

Social Distancing 

  • Urging shoppers to use touch-free mobile payments using Apple Pay & Google Pay. 
  • Urging shoppers to have groceries delivered to your home through instacart  
  • Urging shoppers who are ill to not shop, use delivery, or to send a friend to shop for them 

Thank you for understanding these changes.

 

Updates for Monday, March 16

Open regular hours: 7am to 9pm, Daily

Effective immediately and until further notice… 

  • We are closing all public seating in stores to support social distancing.
  • We are suspending public classes, community meetings and events until further notice including Co-op Classes, Community meetings and meet-ups and events. Whole Foods Co-op Board of Directors will conduct all business remotely via web conferencing.
  • We are suspending Co-op Explorers free fruit program.
  • We are removing all TESTERS from the wellness departments.

Hot Bar & Salad Bar offerings including soup will be packaged for Takeout/Grab-n-Go only starting March 17th at 5pm. We will do our best to offer a variety of packaged options to meet shopper needs.    

Hands-free phone payments using apps like Apple Wallet and Google Pay highly encouraged as is grocery delivery through Instacart

As things develop, we are considering implementing additional measures if needed including: 

  • Reducing store hours to allow staff extra time to clean and stock shelves
  • Stocking alternate brands/items, including non-organic items
  • Offering bulk foods in prepackaged containers. 

 

Updates for Friday, March 13

 Whole Foods Co-op is committed to the health and safety of our employees, shoppers and community. At this time, there have been no confirmed cases of COVID-19 coronavirus in St. Louis County, but as this situation continues to develop, we want you to know that Whole Foods Co-op is proactively preparing our response. 

We’re committed to keeping the doors open and shelves stockedThe safety of our shoppers, staff and partners is our first priority. We will be following all local, state, and federal recommendations and taking actions within our emergency preparedness plan.  

What We’re Doing Now 

  • We are monitoring the guidelines for the food industry as established by the Department of Health and the CDC and will follow recommendations. 
  • We are using cleaning supplies that are recommended by the CDC. 
  • We have implemented an even more thorough cleaning schedule of common surfaces such as door handles, shared workstations, payment machines, carts, and baskets and other high-touch surfaces. 
  • While we always expect our staff to wash their hands, we are reminding and encouraging more frequent washing of hands. 
  • We will continue to review and update employer practices to best support the health and safety of our employees. 
  • We have suspended active and passive demo sampling until further notice. 
  • We have suspended the use of reusable cups at our coffee bars, so our staff would not have to handle customer’s reusable containers until further notice.  This will not impact self-serve or bulk purchases.  
  • We are focused on maintaining a good supply of our usual merchandise, as well as additional emergency preparedness items that you might need.  

How We’ve Been Affected So Far

Supply on some shelf-stable items has tightened, and this has led to some out of stock items. Products currently affected are hand sanitizers and some cleaning supplies. Our manufacturers are trying to replenish inventories as quickly as possible, and we are doing our best to keep items in stock by increasing order quantities or finding alternate sources when available. If you are in search of a particular product that may be out of stock at our store, feel free to give us a call, and we’ll be happy to check our inventory for you. 

What We’ll Do if Cases are Confirmed in our Area 

  • We may postpone or cancel some upcoming events including Co op classesRefunds will be issued for any cancelled classes or events. 
  • We may temporarily suspend the Co-op Explorers free fruit program for kids. 
  • We may reduce the offering of self-service prepared food. 

What You Can Do 

  • If you are demonstrating symptoms of COVID-19 or have had contact with someone that is a presumptive positive case of COVID-19, please stay home.  
  • If you are interested in buying your groceries online for delivery visit wholefoods.coop/delivery 
  • If you’re interested in ordering case volumes of staple items (bathroom tissue, cleaning products, pantry staples, etc.), please place special order at our Customer Service Desks or by calling 218-728-0884. Co-op Owners receive a 15% discount on eligible products special ordered by the case. 

Resources: 

 Thank you for choosing our co-op and for being an integral part of our community.    

In cooperation,  

Sarah Hannigan
Whole Foods Co-op General Manager 

All Whole Foods Co-op community updates will be made available on our website at wholefoods.coop/covid-19. If you have any questions, contact us at info@wholefoods.coop.

Whole Foods Co•op

218.728.0884
info@wholefoods.coop

Hillside Location

610 E 4th Street
Duluth, MN 55805

Denfeld Location

4426 Grand Avenue
Duluth, MN 55807